Return policy

If you have any complaints or are not satisfied with the product, you can return your order within 30 days if it meets the conditions found at the bottom of the page. Once the return is received, the purchase amount will be refunded to your account within 10 business days.

  • Return period : 30 days from the date of delivery.
  • Refund processing time : maximum 10 business days from receipt of the return.
  • Repair costs : None.
  • Complete Return Address : For the exact return address, please contact us at info@marielaura.com

We accept returns under the following circumstances

  1. Order Cancellation: You can cancel your order before it has been processed; this must be done within 30 minutes of purchase. Once processed, the order cannot be canceled. Please immediately state the reason for the cancellation; otherwise, the system will not be able to process it automatically and your order will be shipped. (This only occurs when customer service is closed.)
  2. Damage upon receipt : If your product arrives damaged, please contact us immediately. We will provide instructions on how to proceed with the return.
  3. Production error or defect after use: If you discover problems with the production or functionality of your product, please contact us. We will offer you an appropriate solution, such as a replacement or refund.
  4. Purchase Refund : If you regret your purchase, you can return the product in its original condition within 30 days of delivery. You will be responsible for the return shipping costs.
  5. Exchange : If you wish to exchange the product, please contact us. We will provide you with instructions on how to do so.
  6. Receiving the wrong product: If you receive the wrong product, please contact us immediately. We will provide a quick solution.

Initiate a return:

  1. Contact us: Email info@marielaura.com with your order number and the reason for the return. If necessary, include clear photos of any damage or issues.
  2. Returnable : Our customer service team will respond with instructions on how to return the product.
  3. Returns with shipping costs : Send the product to the address indicated. Make sure the product is well packaged to avoid damage during shipping. Be sure to include a Track & Trace code with the package. As the sender, you are responsible for the return shipping costs, and we want to avoid any misunderstandings. Send the Track & Trace code to info@marielaura.com so we can track your order at all times. Failure to do so may invalidate the return.
  4. Inspection and Processing : Once we receive the returned product, we will inspect its condition and the reason for the return. We will process the return or exchange according to this procedure.

Important: Return shipping costs are always the consumer's responsibility and will not be reimbursed by LaurenRoberta. Since we ship directly through our supplier, our return address is also located in China.

Please make sure the return form you receive is correctly completed. If it is missing, the return cannot be processed and will therefore be rejected.

If the product is damaged or the packaging is more deteriorated than necessary for use, we may charge you for this depreciation or decline the return request. Therefore, please handle the product carefully and ensure it is properly packaged when returning it.

Once the return is received, the purchase amount will be transferred to your bank account within 14 days.

Return form

Click here to download the return form. Please note: Do not send your package until you have notified Customer Service and they have approved your return.